Privacy policy

Last updated: 10 May 2026

At Covermate, your privacy is our priority. This Privacy Policy explains how we manage and protect your information when you use our website and the Covermate Insurance Translator tool. We are committed to transparency, security, and giving you control over your data.

1. Information We Collect
• Details you provide directly: name, email.
• Insurance documents you upload via Covermate.
• Reports generated by our analysis.
• Technical data: IP address, browser type, device info, cookies, basic website analytics.

By uploading documents, you consent to their use for providing insurance analysis.

2. How Your Information is Used
• We analyse insurance documents using our Covermate tools, with AI technology partners (including ChatGPT/OpenAI).
• Outputs and reports are generated and sent to you securely.
• We communicate with you for updates, support, and service improvements.
• Legal obligations: We comply with requirements under Australian privacy law.

3. Document & Data Handling
• Secure, automatic erasure of uploaded documents shortly after analysis (industry standard; APP 11 compliant).
• Only anonymised reports—with no personal data—may be retained for research and service improvements.
• If you request a broker referral, only anonymised summaries are shared.

4. International Information Transfer
• Some analysis may use international systems, including US-based AI providers.
• By using the tool, you consent to these cross-border transfers required for Home 2.0 analysis.

5. Third Party Disclosure
• AI providers (such as ChatGPT) only access data to generate outputs.
• Insurance brokers see anonymised report summaries, if you ask for a referral.
• Service providers may host or secure our cloud infrastructure.
• Regulators see data only if required by law.
• We never sell your personal information.

6. Security and Data Storage
• Data is stored on secure systems both in Australia and (where required for analysis) overseas.
• We use modern security standards, but cannot guarantee absolute protection.

7. Cookies & Analytics
• We use cookies to improve the Covermate experience. Disabling cookies could affect site performance.

8. Your Rights
• Access: Request a copy of your data.
• Correction: Ask us to fix incorrect details.
• Complaint: Contact us about our privacy practices under the Privacy Act 1988 (Cth).

9. Contact
Home 2.0 Privacy Officer
Email: hellocovermate@gmail.com

10. Changes
We update this policy regularly in line with industry and regulatory needs. The revised policy and date will be posted here.